Discover
Social
Distribution Channel
Touchpoint
Automated email touchpoint that delivers pre-trip guidance, post-trip reinforcement, and targeted communications outside the booking flow.
Tripkicks Platform
Product Reference
Touchpoint
Category
Distribution Channel
Part of Trip Availability
Pre-Trip, Anytime
Product details
Extends Catalyst's behavioral guidance beyond the booking flow through automated, personalized email communications. Pre-trip emails surface relevant destination information, policy reminders, and preparation guidance before travelers depart. Post-trip emails provide reinforcement and pattern recognition. All email content is driven by the same Smart Prioritization Engine and Adaptive Personalization that powers in-platform messaging -- ensuring consistency and relevance across touchpoints.
How It Works
The email touchpoint extends Catalyst's reach to moments outside the booking flow. While in-platform guidance catches travelers during active decisions, email catches them during preparation and reflection.
Pre-trip emails arrive before departure with relevant information: destination guidance, policy reminders specific to that trip, and preparation tips. Post-trip emails provide reinforcement -- acknowledging good decisions or flagging patterns that need attention.
All email content is generated by the same engine that powers in-platform guidance, so messaging is consistent and personalized. A traveler who booked a preferred hotel sees positive reinforcement. One who booked off-program sees a reminder about preferred options for next time.
In action
Product examples
No items
No items
No items