How It Works

The Hotel Search touchpoint is where Catalyst drives the most measurable cost savings. When a traveler searches for hotels in Concur, the system evaluates the destination city, dates, traveler history, and client hotel program to determine what guidance to display.

Catalyst overlays multiple layers of intelligence onto the hotel search experience. Supplier attribute icons appear directly on hotel cards — breakfast included, free cancellation, free parking, SBTi sustainability commitment — giving travelers instant visibility into which properties offer the best value beyond just nightly rate. Dynamic rate targets show whether current prices are above or below the client's negotiated benchmarks for that market, creating a price anchor that nudges toward budget-conscious choices.

Tiles and modals in the sidebar deliver deeper guidance. Peer comparison data shows what colleagues typically spend in this city ("The average night in Chicago for your department is $189"). Educational content explains why preferred hotels matter. Custom banner insights can highlight specific hotel promotions, new program additions, or seasonal deals.

For clients with Lodging Supplier Attributes configured, the inline note pills add another layer — showing program tier, amenity highlights, or special negotiated perks directly in the search results. This is the touchpoint where the density of Catalyst intelligence is highest, because hotel decisions have the most variables and the greatest savings opportunity.