How It Works

The Flight Search touchpoint activates the moment a traveler initiates an air search in Concur. This is a high-stakes decision point — carrier selection, routing, and timing directly impact cost, sustainability, and traveler satisfaction.

When the search fires, Catalyst evaluates the route, dates, and traveler profile in real time. The engine checks: Does this route have a rail alternative? Are airfares trending up or down for this corridor? Is this traveler a frequent non-preferred carrier booker? Are there flexible date options that could save meaningful money?

Based on these signals, the Smart Prioritization Engine selects the most impactful messages to display. A traveler searching London to Paris might see a rail redirection tile ("Eurostar gets you there in 2h15m at 1/10th the carbon"). A frequent Delta booker searching an American-preferred route might see a supplier attribute highlight. Someone booking 3 weeks out on a volatile route might see airfare intelligence ("Prices for this route typically drop 15% if you can wait until next Tuesday").

The flight search also supports inline content — carrier-specific icons and notes that appear directly in the search results alongside each option, making the guidance contextual rather than interruptive.