I've been having a version of the same conversation with Travel Managers for months.

The scope of the job keeps growing. The resources don't.

68% have absorbed travel sourcing as an expanded responsibility. 51% now also own payment and expense. Only 16% of programs are adding headcount.

Where is the unplanned time actually going? What's pulling people away from the work they were hired to do?

If you have five minutes, we're running a broader research study on the real challenges facing travel programs today. I'll share the full results publicly when we're done.